These terms and conditions apply to all offers made by VOX-Sprachschule.
The following applies as a legally valid registration:
the registration form signed by you
your email or verbal acceptance of the registration, after our confirmation
the online quotation accepted by you
A legally valid enrollment binds you to pay the course fees. Not paying the course fees does not count as a cancellation.
You can join the course up to 4 weeks after course start (in some cases throughout the whole course). The course fee is calculated from the actual first date of participation on an hourly basis.
A shorter participation period of the course is possible, as long as there are 3 or more students in the class and given this has been agreed with the school management.
Postponements and Cancellations for People Residing in Switzerland
A postponement/cancellation of your course will only be accepted up to 14 days before the course start. If you cancel a course within 13th and 8th calendar day before the start of a given course, you will be required to pay 30% of the price of the course. From the 7th calendar day before the course start date, will be expected to pay 80% of the price of the course. Once the course has started, no reduction or refund will be given.
Postponements and Cancellations for Foreigners Who do not Reside in Switzerland
VOX-Sprachschule is not taking any responsibility for providing a visa or a residence permit to anyone planning to come to Switzerland. If you cancel a course, due to any reason (rejected visa or residence permit, change of plans, etc.) more than 7 calendar days before the start of a given course, you will have to pay 30% of the price of the course. From the 7th calendar day before the course start date, will be expected to pay 80% of the price of the course. Once the course has started, no reduction or refund will be given.
Cancellation of Private Lessons During an Individual Course
It may occasionally be unavoidable to cancel a private lesson but we ask you to do this within 24 hours of the agreed lesson time. Private lessons which are not cancelled with at least 24 hours’ notice will be charged.
Internal Course Cancellation
Should our teacher be unable to attend the lesson, the management of our school reserves the right to organize or appoint a replacement.
Payment Conditions and Credit Notes
The course must be paid before it starts and within 10 days after the invoice date.
Our credit entries in your customer account are valid for 3 years from entry date, after that period they cannot be redeemed.
Our school takes the protection of your personal data very seriously and will strictly adhere to the codes and regulations of data protection law. Under no circumstances will your personal data be sold or forwarded to a third party.
Place of Jurisdiction
The place of jurisdiction is Zurich, Switzerland.